kN
khasiefah N

1 reviews | Active since Aug 2014

07 May 2018, 14:14

incorrect order - unprofessional management

on the 4 May 12:40 i placed an online order from number ...(used one of my staffs apps) i had a meeting at 2:30 so i wanted it delivered by 2:15pm. order number invoice372179 order no 40. it was for the corporate meal. ( 6 meduim pizzas and 4 sides) i recieved 6 real deal pizzas and 4 sides. i logged a complaint at 2:30pm because my meeting had to start and i didnt have enought pizza to go around... manager says she couldnt find the order or anything else and wanted to chat for an hour to say she never got the order cant pick it up. R459.70 down the drain. so tell me how could you not pic up my order...because it was the wrong pizza and you couldnt admit it ? Manager was very unprofessional and sarcastic. i must add selfish like she didnt hear i said it was for a meeting that was about to start i had staff waiting so how was i supposed to listed to her winding about not finding my order. where did the pizza come from and how did it get paid if its not on your books. Worse service ever at tygervalley center and thanks alot for an embarrassment having a meeting with 6 small pizzas that was not even eaten because we waited for mr delivery to return and collect and replace.

0
Replies (5)
Debonairs Pizza
Debonairs Pizza's reply08 May 2018, 10:39
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Debonairs Pizza Team
Customer Care Line: ***

kN
khasiefah N's update09 May 2018, 11:16
Reviewer Update
i recieved a ref to say this was RESOLVED but its NOT RESOLVED!!!! noone even contacted me....
kN
khasiefah N's update28 May 2018, 11:42
Reviewer Update
STILL NOONE CONTACTED ME TO EVEN APOLOGIZED THIS IS DEF GOING ON SOCAIL MEDIA. I WONT REST UNTIL THIS IS RESOLVED 100% MY WAY
kN
khasiefah N's update03 Jul 2018, 14:50
Reviewer Update
STILL NO FEEDBACK NOT EVEN FROM STORE LETS TAKE IT TO THE PAPER THEM - argus.
kN
khasiefah N's update02 Aug 2018, 10:21
Reviewer Update
STILL WAITING FEEDBAC**** NOT EVEN AN APOLOGY FROM THE MANAGER FOR SENDING ME THE INCORRECT PIZZA SIZE