MM
Makgotso M
1 reviews | Active since Dec 2015
21 Dec 2015, 14:44
Incorrect order
On Saturday the 19th of December we ordered a pizza we were then given an incorrect order advised the guy who was giving orders out. He took it back and spoke to the other 1 who was assisting he insisted that this is the 1 we ordered. They then prepared the correct order this was not communicated with me I had to ask. Even with the 1st incorrect 1 I had to walk up to the counter to check if the order was ready. The new correct order they said it will be done in 4 minutes which did not happen. It took 8 minutes. It was not well done the fillings were falling off and the sausage that is on the cram crust was just lose and falling off as well from the base. Not happy at all
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Debonairs Pizza's replyOfficial
24 Dec 2015, 12:02Hello Makgotso123,
Thank you very much for taking the time to report your experience with our Jabulani mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Jabulani mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Best regards,
Debonairs Pizza's reply24 Dec 2015, 12:02
Official
Hello Makgotso123,
Thank you very much for taking the time to report your experience with our Jabulani mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Jabulani mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Best regards,