1 reviews | Active since Sept 2015
Incorrect Order
Hi<br> <br> <br> On Saturday 26/09/15 , I placed an order with Debonairs in Sparks Road.<br> I asked the consultant if they do half and half on the large she said yes.<br> I asked for half 3 cheese and half original veg .<br> I waited 50 minutes before it was delivered.<br> when I received the order I was highly disappointed because I was given half veg and half 3 cheese with salami on top.<br> due to fasting I was highly ****ed off because I waited so long and now the order was wrong.<br> I called the branch again only 2 be told they don't know how that happened, I was reassured by the manager I would have a new 1 within 20 minutes. .<br> I waited 45 minutes for the replacement and was not given an apology or reason as 2 why it was not kept within the time frame I was promised.<br> being a loyal customer I don't think that is fair.
Thank you very much for taking the time to report your experience with our Sparks Road branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Best regards,
Thank you very much for taking the time to report your experience with our Sparks Road branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Best regards,
