Incorrect data for driver and food cold

Incorrect details given to driver to get a hold of me for on time delivery. My cellphone number was wrong on the slip and the branch did not ask for my surname. I have no idea how they gotten that number because it is not in the system.

If the correct number were captured then the driver would have gotten a hold of me without having to wait. The driver told me that the name, surname and cellphone number needed to be correct to get hold of the person. Then why did the person who took my order not confirm my details on the system and put it on the slip. I understand that it is not the drivers fault. But it is not my fault either. It is the first and last time that i will phone to place an order, because the online order system works and no human error.

When i spoke to management, they immediately thought that i just wanted my pizzas for free and that people do it all the time. But how is it my fault that the one who took my orders did not ask my surname. How must i know that?