Incomplete order - disappointed Customer
<p>9 July 2016 - bought 2 x Donut Dippers from Debonairs (Baywest Mall) Got home... only the donuts but no chocolate sause in any of the 2. Such a dissapointment as I promised the boys Donut Dippers WITH chocolate sause. I took photos (to also show you the quality I received - looked like someone took a bite before dishing it up) We stay in Summerstrand which is approx 30km from Baywest. If it wasn't so far I whould have taken it back. I don't have my slip as they took it from me when I collected my order but they can check on the system - I was order no 86. </p>
Thank you very much for taking the time to report your experience with our Baywest Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Baywest Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Issue was resolved. Thank you for your response and Bay West Debonairs for correcting the order.
Issue was resolved. Thank you for your response and Bay West Debonairs for correcting the order.