1 reviews | Active since Jun 2015
Incomplete order and bad attitude complaint
Hi,<br> <br> I had bad service at the Boskruin branch on 27th November.<br> <br> I ordered a triple decker meal with poppits and a coke along with a vegetarian pizza at around 8pm for collection. 18 Minutes later I arrive there to find out that they have not even started with my order when I asked about it. I had to wait a total of 27 minutes for my order to be completed(since I played it) after already complaining that they were taking too long.After they completed the order it was shoved into my hands and I left in a bad mood. When I got home I realised that the coke was not included so I decided to write this complaint as I did not want to drive all the way back to the branch to talk to the manager as the attitude towards me after complaining was already not acceptable.<br> <br> I would like compensation for this.<br> <br> The order number was 106 on the day. I do not know further details as I do not have the slip with me currently but I hope this will suffice.<br> <br> Also I wrote the full complaint here as the customer care mailing option on the website only allow 500 Characters which is a bit short to describe a complaint.
Thank you very much for taking the time to report your experience with our Boskruin branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Boskruin branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
