ZM
Zwelakhe M
1 reviews | Active since Sept 2015
16 Feb 2016, 20:59
Incomplete Order
I ordered a triple decker pizza online on my Debonairs app, I also or cheese grilled and wings. I collected my pizza at the store after 30 minutes, when I arrived home to eat the pizza with my girlfriend we realized that the pizza had not meat inside, it was just full off the sweet sauce, now this is for the second time. The Carlton Center branch always delivers ****ty pizzas for me, these people are ****en unprofessional. Do your staff eat our pizzas? Mxm this is for the second time, **** maybe it's time we switched to other brands. I will post my pictures of your flippen pizza on Facebook, I mean how do you keep doing the same **** everytime? No! I'm sure pizza hut is better than this ****! Damn!
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Debonairs Pizza's replyOfficial
17 Feb 2016, 08:58Hello zwelakhemasina,
Thank you very much for taking the time to report your experience with our Carlton Centre branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Carlton Centre branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply17 Feb 2016, 08:58
Official
Hello zwelakhemasina,
Thank you very much for taking the time to report your experience with our Carlton Centre branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Carlton Centre branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)