Incomplete delivery for the second time

I ordered pizza and pop-itz online and paid online around 18:45 on Friday, 12 October 2017. I had selected Scottsville debonairs for delivery as it is the closest shop. The order was delivered at 19:25 but incomplete, the pop-itz missing. My husband received the order, so only when he came back in that I realized he was not given pop-itz. I phoned the shop straight away on the number provided on the online invoice. I was unknowingly put through to the Howick manager who said he will tell the Scottsville shop and they will phone me back.

19:45 no call from Scottsville. On phoning I was put through to Mandisa the store manager at that time. Mandisa said they already know about my complaint and just waiting for the driver to come back so he can deliver my pop-itz. On tell her that this was not the first time and a Bongani had promised to give us something as an apology the first time they delivered an incomplete order, Mandisa promised to send us a 2 litre drink with the pop-itz.

20:35 nothing delivered! I phoned the shop again. Mandisa was still waiting for the same driver to come back she said, no apology whatsoever. We didn't want to wait any longer, I asked Mandisa to just return my money I had paid. Mandisa said ok they will do that. About 10mins later I received a call from Siya saying they are telling him about my complaint, what happened? I explained the whole story to Siya and emphasized that all I want now if for them to return my money to my card as I had paid online. Siya said no let him do see what he can do, he will get back to me just now. It's Sunday, 15 October 2017. I'm still yet to hear from him?.