TS
TEBOGO S
1 reviews | Active since May 2011
03 Jan 2019, 07:47
Incomplete deliveries... rude customer service, again!
Hi, we ordered pizza from Debonairs Arcadia yesterday, with extras, the pizza came without extra chicken and mushroom. We then phoned the store to enquire, as usual, Paulina or something who is the manager refused to talk to us on the phone. This is the ****en 4th time we been treated like trash. We even paid the driver a tip, and thanks to that guy for quick delivery and super service. As for the store and its management, you really are a dissapointment. I will be coming to the store to collect the difference today, I will continue ordering from Sunnyside, please ask sunnyside store to stop reffering me to Arcadia because is near. I am fed up!
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Debonairs Pizza's replyOfficial
08 Feb 2019, 16:03Hi Tebogo
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Debonairs Pizza's reply08 Feb 2019, 16:03
Official
Hi Tebogo
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***