1 reviews | Active since Feb 2018
*********** staff members damaging company reputation
I recently went into Debonairs Menlyn Mall and ordered a triple decker with extra cream cheese upon checking my food before i left i found that not only didn't they add extra cream cheese ..they hadn't put any cream cheese at all. The staff member behind the till went to the rest the staff and told them they forgot to add it they then discussed amongst themselves gave me ugly looks like as if i didn't pay for the food and ultimately their salaries a so called gentleman told me to go wait on the chairs for 2 minutes ...... 10 minutes later i got my pizza and upon inspection found that a thin layer of cream cheese was strategically placed on the boarder of the pizza and nothing throughout the rest of my pizza i then decided to leave the rotten establishment with less than what i paid for... the staff are very *********** and spiteful to customers
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
