KS
Khadija S

1 reviews | Active since Aug 2019

30 Aug 2019, 22:01

*********** staff

I find theit people working at the call centre very ***********. I ordered a triple decker creamy chicken large and a 2 litre coke at 19:46. At 21:30 I called to.speak to a manager of the call centre which he transferred me.to Kroomboom.and that manager told me my.order was not at thatall store I.thenI called back and the agents transferred me again to the call centre manager which the phone went to.voice.mail twice i then tried again and refused that they put me hold the same manager then told me that my order was at the Athlone branch and that I would get my order tomorrow.morning he then transferred the call to.the athlone branch which the phone went to.voicemail and my airtime then was depleted I wasted over 40rand airtime calling these people that don't know what they doing and never still received my pizza the worst experience ever...

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply04 Sept 2019, 15:00
Official
Hi Khadija

Thank you for taking the time to let us know about your recent disappointment as we value your engagement.

We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers. 
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***