TC
Toughieda C

1 reviews | Active since Apr 2018

02 Apr 2018, 17:22

*********** staff at debonairs vangate mall

Pizza ordered online on the 1st April at 20:20 to date 2 April 17:20 no pizza delivered yet, went to the store this morning at 10:3 and spoke to manager Asheeqah who advised will sort out when calling store at 17:20 Asheeqah left for home nobody to assist as no managers on duty .reason for no delivery driver did not want to deliver to Bridgetown as it is to dangerous not my problem as my account was already debited on the 1st for pizza we have not received after numerous calls to the *********** call center for debonairs pizza

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply20 Apr 2018, 13:50
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Debonairs Pizza Team
Customer Care Line: ***