*********** Staff and Very Rude
today is a beautiful day for food and i make the biggest mistake of ordering from debonairs in phoenix. honestly i think they need to start hiring rocket scientists to do the job. ordered pizza online just after 10am. mary calls and says that they will send the pizza after 11am. 12pm the delivery guy by the name of alex comes and brings the slip for the order and guess what, no pizza. call and speak to portia the manager and she sounds like they getting everyones orders wrong. tell me that she will check whats going on and the order was sent out a while ago. few minutes later after 12:10pm order comes all smashed and looks like the driver sat on the order, mind you he has a delivery bike. portia also tells me she will send a new order and will have to wait another 35mins. will never order from debonairs again. Must say Portia was very rude and slammed the phone down on me before finishing the conversation. Well done debonairs, your *********** staff are costing youll more money. The money you could have been getting from me will now be going to Romans Pizza :)
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
