NM
Nirvana M
1 reviews | Active since Oct 2019
19 Oct 2019, 14:26
*********** Manager
I placed an online order with the sparks road, Durban branch and a received a notification that it was accepted. 40 minutes later I phoned the store only to find out their oven broke a while ago and they forgot to call me. I was assured that the driver would drive by the next morning with a cash refund and I would receive a call first thing that morning - none of which happened to date. Maybe they forgot, again.
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Replies (3)0
Replies (3)
Debonairs Pizza's replyOfficial
19 Oct 2019, 15:09Hi Nirvana
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply19 Oct 2019, 15:09
Official
Hi Nirvana
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
NM
Nirvana M's updateReviewer Update
28 Oct 2019, 17:56Hi,
10 days since Debonairs customer care rep**** to the above, I have still not received a call or email to resolve this.
Futhermore, the customer care number is not visible on the previous reply.
Definitely the last time I order from debonairs.
Regards
10 days since Debonairs customer care rep**** to the above, I have still not received a call or email to resolve this.
Futhermore, the customer care number is not visible on the previous reply.
Definitely the last time I order from debonairs.
Regards
NM
Nirvana M's update28 Oct 2019, 17:56
Reviewer Update
Hi,
10 days since Debonairs customer care rep**** to the above, I have still not received a call or email to resolve this.
Futhermore, the customer care number is not visible on the previous reply.
Definitely the last time I order from debonairs.
Regards
10 days since Debonairs customer care rep**** to the above, I have still not received a call or email to resolve this.
Futhermore, the customer care number is not visible on the previous reply.
Definitely the last time I order from debonairs.
Regards
NM
Nirvana M's updateReviewer Update
09 Jan 2020, 18:42No one contacted me nor have I received my money back. It has been 3 months.
NM
Nirvana M's update09 Jan 2020, 18:42
Reviewer Update
No one contacted me nor have I received my money back. It has been 3 months.