JM
Jamie M
1 reviews | Active since Jul 2019
03 Jul 2019, 17:55
*********** Debonairs Service
I ordered Pizza from the Debonairs in Randburg, Bram Fischer store and they took more than an hour to deliver my order. Sphamandla The delivery guy came to my work and went back to the store without any attempt of contacting me. He said I was not there. That time when he was outside I was already on the phone with the store querying the delivery of the order as the delivery time had lapsed by 20 minutes already. He came back after 15 minutes of me hanging up the phone and did not even apologize for the inconvenience. That time the delivery fee was on and I had to wait outside in the cold for someone with absolutely no customer service at all. Absolute trash!!!
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Debonairs Pizza's replyOfficial
15 Jul 2019, 15:11Hi Jamie
We are sorry that you had an unenjoyable Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal guests. An SMS will be sent post feedback from store manager.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
We are sorry that you had an unenjoyable Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal guests. An SMS will be sent post feedback from store manager.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply15 Jul 2019, 15:11
Official
Hi Jamie
We are sorry that you had an unenjoyable Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal guests. An SMS will be sent post feedback from store manager.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
We are sorry that you had an unenjoyable Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal guests. An SMS will be sent post feedback from store manager.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***