Incompetence, indifference, inexcusable.

What I completely understand is that it was Friday night and it was busy and deliveries would take longer, but an hour and a half is ridiculous. Let me add that my pizzas were cold when they arrived. What I can't tolerate is the indifference my query was met with when I finally phoned the outlet and asked them what the problem was and when I can expect to receive my pizza. What I can't pardon is that I phoned in a complaint to their head office and have received no communication apart from the SMS with the case number on it as yet. which shows me that my complaint is not being taken seriously.