Incompetence and pethertic service

I ordered a pizza from debonaires at 10.01am as soon as they opened in the Umhlanga branch this morning. The pizza came through at 11.08am and was cold as was the dot black. The driver refused to listen to me and stated that i must feel the pizza as it is still hot. That in my opinion is utter *******! The lady Nonhlanhla advised me that the pizza would take at most 40mins. My office is based literally a 3 minute drive away. Why state that if the dot is black the pizza is free and when we tell the delivery drivers that, they argue with customers? The driver was absolutely arrogant and i personally did not appreciate that. I felt as though i did something wrong in the way the driver spoke to me. A victim just because i questioned the fact that the order was late, the pizza is cold and the dot was black. This is unacceptable and i will be taking this matter up. I dont believe that delivery drivers should raise their voice at customers at any point. I am utterly disgusted and i expect a response asap! Please also note, there are plenty of other pizza outlets which i will support, there are plenty of marketing rescoures (Facebook, whatsapp, Televisioon, radio and newspaper), i will be using all of the resources to let people know about my experience with your brand. This is no way to treat loyal customers!