Incompetence all around

On the 1 st of January I placed an online order and an hour later a lady by the name of Thandeka from the Birch Acres mall store called to say they don't have Subs therefore they can only offer a triple decker pizza of which I accepted because I've been waiting and it was late. As I had mentioned on my initial order that I do not want Tomato and onions on my meal I tried to emphasise that on the call as well however Thandeka was having a discussion with someone else on the side she cut my call.I immediately called back however the number rang unanswered. Almost 2 hours later a gentlemen came to deliver the Pizza with lots of Onions and Tomato.I did not accept the order and nobody bothered to rectify this.I sent an email to the Customer Service department only to have my email ignored for the past two days.Debornairs Pizza in Birch Acres always has issues.without fail the order arrives 2 hours late and the delivery man either does not have a speed point machine or they struggle with change and unfortunately it's the nearest store to my residence. Are you subjective to TCF?