1 reviews | Active since Jul 2016

30 Jul 2016, 06:13

incompetence

<p>I ordered pizza on Wednesday i received it after two hours I called wonderpark debonairs as I ordered from them to ask why my pizza is dry and not cut, was promised to be called back by the manager who's name is khabonina. She called and apologise .and offered another one which never received till now.I then ordered again on the 29 and this time around I didn't receive anything at all called by the driver @ 10:30 asking for directions to my place as he would like to deliver...I told him to go back to the store and advice manager to call..manager didn't call and i called they never answer.till I called the driver and he said the manager just went home but I can talk to Sam the assistant manager.Sam was rude didn't even want to give me his full name .he kept on urging with me...never will I order from debonairs .I'll rather settle for s******s pizza .</p> <p>.</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply01 Aug 2016, 08:40
Official

Thank you very much for taking the time to report your experience with our Wonderpark branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)