Incompetence

They don't train their call center agents. They don't train their entire staff, for that matter. How does one make an order, be told the order wohkd be delivered in 30 to 45 minutes, wait for well over an hour and a half. And when they call the call doesn't get picked up. When it eventually gets picked up, you told you'd be transferred to the branch(shop), doesn't get picked up and told that the number dialed can't be found.