Immediate Action Required – Unacceptable Conduct & False Delivery Service!

I am absolutely outraged by the disgraceful service I received. I placed a delivery order through your website. My address was accepted without issue. The driver even called to confirm he was on his way. After waiting 40 minutes with no delivery, I had to call the store myself — only to be told that you do not deliver to my area.

If you do not deliver to my area, your system has no business accepting my order and payment. This is misleading, ***********, and completely unacceptable.

What made this even worse was the shocking unprofessionalism from your staff. While I was still on the call, I clearly overheard the lady I spoke to saying to someone else, “Please speak to this woman because if I do, I am going to be very rude.”

That is disgraceful behaviour from anyone representing your brand. I am wrong for wanting food that I already paid for?

I demand the following, immediately: Written confirmation of my refund. A formal explanation of how this happened. Confirmation that your delivery system will be corrected. Immediate disciplinary action and feedback regarding the staff member involved. This is not a minor inconvenience — it is a complete failure of service and professionalism. I expect urgent action and a prompt response.