ZM
Zia M

1 reviews | Active since Mar 2018

19 Mar 2018, 08:49

If you want to keep your love for pizza, please do yourself a favour and stay away from Debonairs!

As a pizza *****, Debonairs was the only brand I trusted...I gladly drove to the store and patiently waited the grueling 1.5 hours it takes to receive your order...I now tried the app and here are my last 3 experiences (should have learnt after the first but gave my favourite restaurant a chance) 1. pizza arrived half-cooked and still doughy 2. BBQ chicken pizza arrived with just wads and wads of bbq sauce and pizza sauce, was so awful I threw up (these were at Debonairs Vaal Mall) 3. I even changed the branch (to Debonairs vanderbijlpark) and received a pizza with rock-hard crust, no sauce on and half the topping sc****d off with no cheese... basically I received a crust with some ingredients just thrown on. I'm now off pizza for good, thanks a lot Debonairs!! Please don't send me the generic "we've forwarded your details to the branch manager" they never contact us

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply20 Mar 2018, 11:03
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Debonairs Pizza Team
Customer Care Line: ***