IF THE DOT IS NOT RED YOUR PIZZA IS FREE ****

On the 23rd May I placed an online order at 15h47. By 18h30 I still did not receive my order so I logged a complaint on their Facebook page. By 18h33 (Almost 3 hours later) I received my order, cold and dried our pizza!! I asked the delivery guy why it took so long and also took a pic of the dot being black as Debonairs is famous for their "IF THE DOT IS NOT RED YOUR PIZZA IS FREE" logo. He apologised and explained that they are busy.

Thereafter I sent them another message via Facebook requesting my refund and was asked for my cell number, I immediately responded.

9 days later I received a message saying the team will be in touch.

On the 04th June 2020 I received a call from the branch and the lady says: " We will not be refunding you because you bate the pizza and complained after 1 week". I advised her that of-course is not true and offered to send her proof of my communication. She hung up and when I called back there was no answer.

A few days later I received a sms stating my case has been resolved. By who was my case resolved???

CAS-***-M9C5T9.

I am disgusted by the way Debonairs treats their customers and this after spending my hard earned R300.00!!!!!