If it's cold it's free.? Marketing ****?

Good evening I ordered a pizza from debonairs at 20:40. At 21:45 I had to call to see what's happening, the driver arrived about 10min later. When I saw him I was afraid to open the gate cos he honestly looked like a hobo. I asked him what's the delay, he said he had to go back to pick up the card machine. Bear in mind that I stay less than 5 minutes away from debonairs. He said that he doesn't know how to use the machine. ***????. I said OK let me try, the bill was R129. 90 I paid R140. He did not even know how much I paid. This took about 2 min, never more than 3min. He took the pizza out and I already saw the dot was pitch black. The pizza inside was cold and the cheese was hard. I gave him to see and he closed it and is giving me it back to me. I told him I wanted a refund for this and that the pizza is now free. He put the pizza back in his bag. I called his manager and let him speak to the driver. Afterwards nothing is happening, the driver is just standing outside my door pass 10pm in the night, not saying or doing anything, this guy had such a rotten and disgusting attitude that made my blood boil. I told him that as per debonairs policy the pizza is now free,. You won't believe what this guy says to me, he says that he can see I'm looking for something for free, and that he just drives he doesn't work for debonairs. Also says that I don't know the price of fuel, cos I told him to bring my money and come cos he had no cash on him. He also says that he could of put a matches and light the dot so I won't of known. What a ****ing odassity this guy had, I was shocked! I'm telling him to call his manager, he said he don't have airtime and they don't have his number. I bought airtime again and called his manager again after 20min of speaking to him the 1st time. The manager said he is sending the money with another driver.. I'm asking this guy to give me my pizza I paid for it he refused rudely. I did ask him for the card machine again to see if you can do a refund and you could do it, just requires a supervisor pin. I showed him that you can do a refund. I admit I did still have the card Machine in my hand as I was afraid he would just take off. I did start voice recording after the drive started to raise his voice with me. My family waited 1;40 min for the food and is now going to bed hungry. I have everything on voice record. You could tell that when he was speaking to his manager he was just laughing also this ass is leaning on my door frame, watching his videos on his phone and chatting on whatsapp. It's evident the manager gave a **** about the situation at my house, even the neighbors woke up to the guy raising his voice. Another s****** came with my money and before they left I ask if the will not give the pizza as well, he said No and just left That's it Utterly disgusted with debonairs and their employees, I have 75% of everything that happened on recording if debonairs wants it. One of my major concerns is that, what if he gave me the pizza cold 1st and I refused to pay for it. What would he of done? And how many orders they are burning the dot with a lighter or matches just before they deliver. Their quality promise is if it's cold it's free, that ass is asking me what I want to do with a cold pizza. ***?. Service like this has got to stop. Seriously. With the price of everything going up, then you have to deal with stuff like this, who has the time. I don't want food from debonairs, ever! . So don't get your consultant to contact me if they gonna offer me free meals or vouchers and think things are sorted. I have the full record if they want it., also the store is the one in verulam Cbd, oh yes one more thing, that driver actually tells me that's why he doesn't like to deliver to my area. Such poor service. Debonairs please wake up.