I went to bed hungry ;(

<p>I ordered pizza for delivery from the Banbury Crossing Debonairs on Friday, 25 November 2016 on the app, and received my order confirmation email at 19:17.</p> <p> </p> <p>At 19:35 I got a call from one of the friendly ladies to say the outlet had run out of bacon (bummer, but fair enough) and to ask what she could replace it with on my pizza. She also told me that the pizza could take an hour to 75 mins FROM TIME OF ORDER MAX due to the fact they were swamped, and that I should please just bear with them (Fair enough, it was Black Friday AND month end AND raining, so i can understand).</p> <p> </p> <p>By 20:30 (About 75 mins from time of order), my pizza still hadn't arrived. So I tried calling to find out what was up and how long it would still take. I then got placed in a queue of a call centre saying that Debonairs was experiencing a high volume of calls, so I continued to hold. Eventually I got an automated message to say "Due to the high number of calls, we are currently unable to help, please try call back in a few minutes" and then THE CALL CUTS!!!!!!! ***!!!! How can you run a call centre like that?</p> <p> </p> <p>By 21:00 I decided to try phone again to cancel my order (It was WAY LATER than I was promised, and now too late to eat). Once again, I couldn't get through. So now I had no choice but to wait for food I no longer wanted. </p> <p> </p> <p>So I decided to make toast for my partner and me (Which didn't fill us), and we retired for the night. At 21:40 EVENTUALLY the s****** rocks up and hoots outside at the gate. Now I'm already in bed and falling asleep. So I didn't even go out to speak to him or accept the food. We eventually heard the gentleman driving away after about 5 minutes of trying.</p> <p> </p> <p>My gripes here are:</p> <p>1. If Debonairs had told me when they phoned me they were anticipating a waiting time of 2 hours and 15 minutes, instead of an hour and 15 minutes like I was promised, I would've cancelled there and then and made alternative arrangements (No harm done).</p> <p>2. If the call centre had actually held my call in a queue (Like a call centre should), I would've eventually gotten through and cancelled my order. I think that cutting a call that has been holding on is EXTREMELY UNPROFESSIONAL!! Now the poor guy had to make a trip late at night in the rain for nothing.</p> <p> </p> <p>Guys, your service is usually so good, and your food delicious. I was sad when I was treated like this (And disappointed), because this is not how I know you guys.</p> <p> </p> <p>I had to go to bed hungry as a result, due to lack of contingency plans in place ;(</p>