pD
princess D

1 reviews | Active since Jan 2016

25 Jan 2016, 12:54

i was shouted over the phone

i called debonairs and ordered a triple Decker pizza at 11:30 on the 25th of January 2016 and it arrived at 11:52 which was not bad at all for debaonairs , the problem was the delivery guy who came to deliver my pizza he called me and told me he was downstairs the braampark forum i had problems with connections and he tried calling me back only to shout at me about wasting his time and he had other deliveries i was taken aback by his tone and i asked him why he is shouting to cut the long story short when i got downstairs he was on his bike so irritated about the time i spent coming to fetch my pizza i told him i was in the elevator and it took time and he said i wasted his time and shouted at me in front of my colleagues ,people actually asked if i knew him personally , i asked him to take the pizza back and he wanted to until one of my friends actually took the pizza away from him and paid the guy , i was totally revolted with debonairs i will not be ordering from that branch again and i recommend that people buy from Carlton or bank city at least you get the respect you deserve as a client

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply26 Jan 2016, 13:46
Official
Hello public defender,

Thank you very much for taking the time to report your experience with our braamfontein branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)