IB
Iketleng B
1 reviews | Active since Feb 2010
25 Jun 2015, 18:28
I was on phone over 30 m
I called the place, gave them the address and they told me to wait 2 minutes which turned to more than 2 minutes. I hanged up and called again they told to hold for 2 minutes which turned to be over 15 minutes. Apperantly they can't locacte my street address. I have been ordering from them a lot of times and they delivered countless times and today they can't locate my street address. Eventually I ran out of airtime cause of holding for \2 minutes"I need to undrstand this"
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Debonairs Pizza's replyOfficial
26 Jun 2015, 10:27Hello iketleng,
Thank you very much for taking the time to report your experience with our Kagiso branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Kagiso branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply26 Jun 2015, 10:27
Official
Hello iketleng,
Thank you very much for taking the time to report your experience with our Kagiso branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Kagiso branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)