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Nonjabulo N

1 reviews | Active since May 2014

31 Jul 2015, 18:25

I was made to pay a cost I wasn't informed of!

I ordered from your website. I entered my address and was given a list of debonairs that service my area. I ordered a regina std size pizza and was told (by the website) that delivery would be free. I was charged a total of 54.90. When the delivery guy came he tells me that I must pay R20 extra for delivery! The charge wasn't on the receipt but he says your store isn't in my area so I must pay! 1. I wasn't told that your store isn't in my area! 2. Why is this not on the receipt? 3. You know that red/black dot showing heat? It was BLACK. The pizza was cold too. To say I'm LIVID is an understatement. This is unacceptable and ***s will fly before I order from you assholes EVER again! This is some ****ing ********!!!!! And best believe I'm being polite with all these expletives! Pieces of ****! If its not Sandton debonairs giving me an uncooked pizza with unmelted mozzarella its you doing this underhanded scheming ********! Your whole brand = disgusting! The delivery guys no is *** in case you want to confirm all this! <br> And don't call offering a free pizza or some **** like that. All I want from you is that 20 bucks you STOLE from me!

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply03 Aug 2015, 11:12
Official
Hello nsnkutha ,

Thank you very much for taking the time to report your experience with our Rosebank branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)