I WANT MY REFUND

I ordered Pizza online at debonairs in Carlton Center using the app on the 2nd May and i didn't receive it, i depleted R100 worth of airtime trying to call them for 2 days with no luck until i decided to send an email on the 4th. i did not get a call apologizing for the delay or anything until i called the customer care and laid a complaint on the 5th. I inform the manager who called me that i had already paid for the pizza and would like a refund, he said it will be in my account within 48 working hours and i'm still waiting. This is not the first incident i have with debonair's poor service, i once ended up at a ****ing police station for not paying for 2 pizza's that was delivered cold 4 hours later after delivering 2 wrong orders. and what annoys more is the fact that not even one person will call you and apologize for the delay, you'll keep calling them like your're the one wanting their money. I want my refund and i want it as in yesterday