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1 reviews | Active since Feb 2017
16 Sept 2019, 20:07
I want MY MONEY DEBONAIRS PIZZA!!!
Their service is ****!!!! Their food is even cappier!!! I’m done with debonairs!!! Yesis, I’ve ordered a pizza at 15:15 it came at 16:15 and I’m just 7min away from maponya mall! Then called them at 16:30 to let them know that they’ve made a flippin cake, I didn’t know that you guys bake cakes now. It was a huuuuge bun, they didn’t even cook it well, I could taste that thick dough they made... They told me not to eat it further, they’ll replace it, I waited for almost 2 hours, called again they said the same thing. It’s now 20:04 still no pizza!!!
I want my money!!! They don’t respect their customers! I paid R170 for this thing we can hardly digest!
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Debonairs Pizza's replyOfficial
22 Sept 2019, 10:04Hi Zamer
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply22 Sept 2019, 10:04
Official
Hi Zamer
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***