RS
Rebecca S

1 reviews | Active since Jan 2013

27 May 2015, 14:29

I want my money back!!!

On Friday evening (22/05) we ordered pizza and a 2L Coke. The pizza arrived with Coke Light instead of Coke, and the driver said he would come back with the correct item after his couple of deliveries. We waited and waited and eventually ate the pizza without our Coke. I phoned the branch just before eight, only to be told that the drivers are very busy and I should wait longer. I've now waited four days more, and still no Coke. On Saturday I commented on the Debonairs Facebook page to give them a chance to sort it out, and was responded to with the message that someone would contact me. I am still waiting for this to happen. It's bad enough that they're charging almost R25 for a 2L, and then they don't even bother to make sure the customer gets it. Coupled with the less than delicious pizzas, I won't be spending a cent on them ever again. I want my money back, Debonairs!

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply28 May 2015, 10:15
Official
Hello Bex777,

Thank you very much for taking the time to report your experience with our Bracken City branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)