1 reviews | Active since Nov 2013
I want my money
So the other day I logged a complaint with Debonairs, told them i want my money back as I couldn't eat that so called pizzer they sent me , they refunded me for the pizzer which they came and took along with the cheese grillers which they never refunded me for , I again logged another complaint asking them for my money for the cheese grillers and delivery fee , today I get an sms that the query has been resolved , my question is with who ? And by who ? I never got my money back nor a call .. Debonairs is testing my patience , last thing I want is going to the restaurant and causing a scene .
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***