I ordered Pizza from Debonairs pizza BP Oasis at 12

I ordered Pizza from Debonairs pizza BP Oasis at 12.19pm and only for me to receive it at 2.30pm, cold as dogs nose. When I called the establishment I was told they left a looong time ago, when I asked the driver upon delivery he gave me a response saying "he misplaced his scooter key" this is totally unacceptable