AT
Amanda T
1 reviews | Active since Jan 2016
22 Jan 2016, 17:28
I'm Disappointed
I'm so disappointed with the service I received from Ashley. She let me stand there, didn't bother calling me so I get served. She didn't greet me, I had to greet 1st even with that I got no response. I ordered my food n paid for it, then she hands me my card and stares at me. I had to ask how long I will wait for my food and the attitude I got from her was disgusting. I thought all debonairs had the same service. I'm truly disappointed and unhappy about how she treated me as a customer. Please train all your employees in the same way in order for us to receive the same customer service.
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Debonairs Pizza's replyOfficial
26 Jan 2016, 12:51Hello Miss Amy,
Thank you very much for taking the time to report your experience with our cnr hoek and bree st branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our cnr hoek and bree st branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply26 Jan 2016, 12:51
Official
Hello Miss Amy,
Thank you very much for taking the time to report your experience with our cnr hoek and bree st branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our cnr hoek and bree st branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)