I got "I'm sorry" instead of my refund for a terrible pizza

Terrible service from Jabulani mall. I bought a triple decker pizza online on the 5th of October & it was terrible. There was no chicken, the sweet chilli was not there and it was so thin, it looked like it was prepared by someone new. I complained immediately & i just got a call today from the store manager & all i got was "I'm sorry". A stupid I'm sorry yet my money was wasted.

Debonairs needs to do better. These franchise stores are terrible. I order almost every week & I'm very disappointed to have to be treated like this.