MM
Mashudu M

1 reviews | Active since Nov 2013

25 Apr 2019, 15:40

I finally got my wings (2 hours 30 minutes later), all six of them!

11h48 - I ordered a Pizza and a side (wings) 12h50 - I call debonaires, and the lady tells me "It's just an hour since your order, relax this things can take up to 1 hour 30 minutes 13h10 - Yeah, my order has arrived (1 hour 20 minutes from order placement, but it still 10 minutes on time by their standard, so yeah, I am so happy right now) - Oops, the delivery guy says they forgot to put my side, but "don't worry I will bring it back quickly" 14h30 - Yeah, my wings have arrived (all six of them, 1 hour 20 minutes since they were forgotten and approx. 2 hours 40 minutes since the order)

No apology or anything, why? Because according to their standard, they actually delivered on time!

So Kudos guys, keep up the good works (I gave you 5 stars, because you are consistent in your in-consistence and that to me is a s****)! And guys, please order your meals 3 hours in advance (you will thank me later), bye, bye! Tata! Asanate Sana!

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply14 May 2019, 16:33
Official
Hi Mashudu
 
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. 

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Debonairs Pizza Team 
Customer Care Line: ***