TD
Thandazani D

1 reviews | Active since Mar 2018

03 Mar 2018, 08:32

I don't even know how to title this.

Yesterday 02/03/2018 at 06:40pm I placed an order online for 2 Chicken Triple Decker Pizzas and my order was accepted and I paid online. I waited until 08:00pm there was no delivery. I decided to call them to ask what is happening, they told me that they don't deliver in my address, now my problem is why didn't the app state that they don't deliver in my address like how it did when I was trying to order from other Debonairs around my area. I asked the lady I was speaking to what is going to happen, she told me to come and collect my order. I told her I will not be able to come because I don't have a car and its too late to get a taxi. Then she told me my Pizza is gonna go to waist and I will lose my money too. After that I had to spend another R130 on taxify to come and collect my order because I was not willing to just lose R139 for nothing. When I went there the lady that was giving me my order was apologizing that my Pizza is now cold because they made it around 07. I was really not happy to spend R269 for a cold Pizza from Debonairs and for their App that didn't tell me that they don't deliver to my address and also that they accepted my order while they can see my address.

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply21 Mar 2018, 11:44
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Debonairs Pizza Team
Customer Care Line: ***