AR
ANGELA R

1 reviews | Active since Nov 2009

04 Jun 2015, 08:42

I did not get what i paid for.

Good day, I visited your branch at Polokwane Library gardens (which I traditionally do), and I'm disappointed that I did not get what I ordered for. I am cheese fanatic, hence I always order extra cheese. With my previous orders I got exactly that, a cheesy effect by ordering double extra cheese. I need to mention this it me is a luxury however last night when I ordered my FILLA-CHICKEN with double extra cheese of which I paid R30.00 extra, it was such a let-down when I got home and only tasted the mayo sauce and no hint of the cheesy effect. I am not sure was there an error on my order that the cheese was not added as I paid for or has the amount of cheese become less that you put on. I am writing this complaint because when I feel like indulging in extra cheese, and pay for it, I EXPECT it. I hope my compliant will receive youR attention, it might seem cheesy however it is a serious matter to myself since the disappointment I felt whilst eating the pizza, you won't understand...ORDER 199, INV: ***, TIME: 18:05, DATE: 3RD June 2015

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply05 Jun 2015, 08:32
Official
Hello rogersao,

Thank you very much for taking the time to report your experience with our POLOKWANE branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)