I am defeated shame!!

On the 16th of May 2020 at 16:30 I ordered Something meaty large pizza as per norm via their online platform. I just want to highlight a few things that I am not happy with adding up to the main disappointment...There is no way to track your order once placed , so one does not know if their store has received it and how long will it take for it to be delivered...Then an hour later I decide to call the call center to follow up on my order after the IVR prompts the call wraps up. Two hours later I had already made peace with the fact that there is no pizza for us and have already cooked dinner. After 19:30pm Debonairs Dawn Park decides to deliver the pizza and my partner accepted the order coz I was on the verge of sending back the delivery guy with that pizza...I don't know if this pizza was meant to paying customers or dogs and as to which condition was it in when it left the store seeing that it took 3 hours for it to be delivered...The box was in bad shape, Pizza was stone cold, and once warmed up we discovered that it was spoiled...What happened to your quality promise coz my partner paid for the cold pizza!!!

That old rotten pizza has just taken away the entire pizza experience for my family , its either you guys operate under level 4 restrictions and serve us the same quality pizza we pay for or just close shop!!

My order number is 80 and receipt clearly shows that the store received my order at 16:46 so why the 3-hour wait and no communication what so ever from the store.