1 reviews | Active since Jun 2017
I am Appaled
<p>I called debonairs Mega Philani in Nkazi Durban,at 18:07 to place an order for 2real deals which I was going to collect .I got there at 18:30 and I was told my order was not yet Ready..I asked the Gentleman helping me how is it taking 20minutes to get real deals ready,and the Attitude he gave me was disturbing,he blatantly said it's not ready with a stinking attitude,I further Probed for more information to understand why it was taking so long..he repeatedly said "I don't know,i am not the one making it"''i then said well go check in the kitchen..he spoke to the kitchen ladies and came back to me and said it will be ready now..</p> <p>I further waited another 15 minutes,before receiving my order..</p> <p> </p> <p>More than the waiting I am disturbed by service of the Patron helping me..</p>
Thank you very much for taking the time to report your experience with our Umlazi Mega City branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Umlazi Mega City branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)