SN
Siphokazi N
1 reviews | Active since Apr 2015
20 Apr 2015, 20:39
Hungry and unsatisfied!
So I went to Debonairs in Cosmo city paid for the pizza at 19:22. I waited and waited waited and waited! No one came to us to advise us what is the delay. At 19:41 I went ask what was causing the delay from someone who looked like he wasvoted manager ( no name tag) the response I got was 5 more minutes! At 19:51 I wanted cancel the order but I was told it was now ready. The guy just asked for the slip and that was it. No apologies! No nothing!. I wanted a double crammed crust, to my understanding the second row should be filled with cheese. Guess what? It was just rolled up dough! I am so disappointed, hungry and frustrated! I love Debonairs' pizza but today I got the worst service ever.
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Debonairs Pizza's replyOfficial
21 Apr 2015, 08:08Hello spkznqambi,
Thank you very much for taking the time to report your experience with our Cosmo City branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Cosmo City branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply21 Apr 2015, 08:08
Official
Hello spkznqambi,
Thank you very much for taking the time to report your experience with our Cosmo City branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Cosmo City branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)