How to loose a customer and insult them

It all started out pretty normal, first order ever from this branch with delivery. Wow how I was disappointing. After convincing my wife not to order from our normal pizza place lets get Debonairs. The order was not a big order.2 large pizza and a medium pizza. So I phoned at 18:30 and the lady I spoke to could not really understand where my place was, as I had to repeat my self a couple of times. place my order and all is good. Now this is where it gets bad. 1 hour 15 min later no order. So a I am just about to phone order arrives. Guess what, we missing a large pizza. Please do under stand it almost 20:00 now and I have a 3 year old that must eat and go to bed. He loves pizza but only eats certain kinds. He was excited when the guy arrived, standing outside with me. So the one pizza that missing is the one for him to eat. Try to offer me somebody else pizza. ***. Speak to charles who uses my phone to speak to the driver and tells him to go back. about 15 to 20min later driver is back. with a cold pizza that must have been sitting in the window for an hour. we did not even eat it. Oh then the driver gives me R 10 back and says charles said I must give it to you.