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Penny M

1 reviews | Active since Mar 2013

05 May 2017, 17:45

How ?

<p>So I went to Mega City, Umlazi Debonairs for the first time this past weekend.. its was Saturday the 29th, at around 7:30pm. So firstly we noticed that it took very long to get your oredr done. We literally waited for 30mins for our pizza. Not exaggerating, not being emotional, its took 30 mins. When I asked after 20 mins what was going on, they said that the Rustic range is not normally ready, so it takes time. I guess I should have not asked, cause what I got when I opened the box at home was.. Such clumisness in food.. I have never.</p> <p> </p> <p>Anyway, that is not my initial complaint. Its a Food place.. SURELY tables hould be clean.. So since I had 30mins to wait, I needed to sit down. HOW FILTHY could an eating place be??? I was there for almost an hour cause my brother chatted with everyone for 20mins before we even ordered. So I went to the till and said ' But guys please clean this place, its uncomfortably dirty. Please clean" WELL!!! the lady that was in thetill told me that she was still busy she will get to it..</p> <p> </p> <p>I left about 10mins after asking for such, I had to walk into the side to grab my pizza cause maybe they were tired from a hectic weekend. THE PLACE WAS FILTHY . that's all </p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply23 Jun 2017, 14:51
Official

Thank you very much for taking the time to report your experience with our Umlazi Mega City branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)