1 reviews | Active since Jun 2011
Hour 45mins waiting!!!
Okay so here we go as I am really Upset and am probably gonna loose my cool, <br> <br> On saturday we Ordered On the double Feast since Hubby was Hungry and my darling 5 year old and been at Touch rugby all day too lazy too cook, <br> <br> Placed order at 7:11pm then second sms at 7:25 Pm and so I Don't wanna hear we could not have been contacted <br> As at 09:30PM still waiting for Order and No communication all I'm gonna say does my service not account do you not need my order am I not a valued customer at i stay 5km less away from you, <br> <br> Or could you not pick up a phone and call and say sorry we are running behind I am Horrified that I had to go to Mac Donalds Urgh <br> <br> I really feel I was totally pushed aside and sorta given a you don't count, <br> <br> I don't know if I should just tell all my neighbours and friend in the neighbourhood and just stop ordering from you guys, <br> <br> I was called but the lady was really not helpful as i promise you pizza that is suppose o take 45mins takes and hour and 45 mins is probably been standing in the salamander for an hour and will taste disgusting, <br> <br> also The fact I had to hear about how she is having problems with the delivery and time etc GUESS WHAT THAT IS NOT MY prob
Thank you very much for taking the time to report your experience with our Watercrest Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Watercrest Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
