1 reviews | Active since Jul 2012
Hot or not dot- a lie???
We placed an order on the 16 June at 18:20. After being told that the food would be delivered in less than 40 minutes, it arrives one and half hours later after numerous follow up calls.
When the food arrives, the dot was black- the guarantee is that if it's black it's free. The pizza was ice cold.
I told the driver that I'm not paying and he continued to beg me and said that he will have to pay. I apologised, gave him a top but refused to pay.
15 minutes later, Ronnie from the store called and insisted that we pay half of the order. I refused and he said that we are just trying to get free food. Eventually he hang up on me.
Absolutely dugusting service. I will never order from Debonairs Norwood again and I will be sure to spread my experience around.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***