Hot?, I say NOT!!!

<p>On the evening of the 16/07 I used the Debonairs app to place an order at the Bayview branch. The pizza reached me with a black dot which I was told was because we were outside and I was assured that the pizzas were hot inside the box. I took it straight to the dinner table to discover that the pizzas were lukewarm. I immediately phoned the store and was told by a manager that as soon as the wind outside hits the box the dot will turn black but she could not give me a reasonable explanation as to why the pizzas were not hot inside the box. Instead, she said to me that she took the pizzas out of the oven herself and that the store is quiet and we were their only delivery so she, and I quote, "can't understand why my pizzas would have been cold" which sounds a hell of a lot like an insinuation that I am not being truthful. I made it clear to her that they had lost a customer and her response to this was, " ok". </p> <p>Is this what customer service looks like through Debonairs' eyes. In this economic environment one would think that you would need to keep all the customers that you can. Clearly not!!!!</p> <p> </p> <p>I will be ordering from Dominos Pizza in the future. I have never had this issue, or any issue for that matter, with them. </p> <p>Thank you Debonairs Bayview, you are NOT HOT!!!!</p>