HB
Hendrik B
1 reviews | Active since May 2015
31 May 2015, 21:01
Hot fresh delivery in 40mins my ass!
We ordered a meat triple decker on line at 19:11.. I was told it would arrive in approximately 40 mins, call store *** for queries. After 40 mins, I tried to phone but there was no answer. After launching a complaint on line we ordered something else.. Pizza finally arrived at 20:36 from the time it took me to walk from the gate to the kitchen the red dot was looking bleak pizza was luke warm at best we had to warm it up in the microwave.. NOT AS ADVERTISED NOT AT ALL INPRESSED
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Debonairs Pizza's replyOfficial
05 Jun 2015, 08:30Hello Hjb89,
Thank you very much for taking the time to report your experience with our Vanderbijl park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Vanderbijl park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply05 Jun 2015, 08:30
Official
Hello Hjb89,
Thank you very much for taking the time to report your experience with our Vanderbijl park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Vanderbijl park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)