BM
Bridget M

1 reviews | Active since Jul 2014

31 Jul 2016, 19:52

Horror service delivery over 3 HOURS late!

<p>Placed my order online today at approximately 07:28! Its now 21:36 is my order is still NOT received. I spent half of my airtime trying to place the order until i eventually placed it online.</p> <p>I have spent the remaining airtime following up on this order for over an hour now, i spoke to Gertrude who was at least attempting to us n said she will call the driver n come back to, she didn't! Placed me on hold for over 5 min without notifying me tht i need to hold for whaever reason. I later called again n she said the driver just left with my order @ 08:30. I Called again n spoke to the guy hu identified himself as the manager, he asked for my number n promised to call back immediately. 8 min later i called back n the same manager goes " oooh i took your number to call u neh"? </p> <p>Its now 21:30, my kids hv all fallen asleep without eating n its really too late to eat anything. My order ONLY arrived to me at 21:45 n its cold. I waited 3 hours+,spent over R25.00 airtime+R 120 for a cold pizza.</p> <p>Never again will i use your service. Couldnt be more disappointed especially cz iv been a regular customer. </p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply01 Aug 2016, 10:34
Official

Thank you very much for taking the time to report your experience with our Auckland Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)