HORRIFIC SERVICE AT DEBONAIRS WESTGAGE MALL

So this is the how manyeth time I have the worse customer experience at Debonairs Westgate mall. The managers there (Bertha) have no sympathy at all. If they not late with your order when its delivery, you waIt over 2 or 3 hours for delivery then its something else. With my Sons birthday once we order the 10party pack pizza's we got hair in it (ewww and so embarrAssing). Pics were sent and I got feedback days later after pizza's were thrown away. so now last night I do an online order, i asked for no tomato on the chicken creamy jalapeno one which the call center guy saw as I am allergic but received it with tomato on. AlSo Margerita pizza had tikka on it and dint look great, anyway, I get a call now from Bertha, NO EMPATHY, AS FLAT AS FLAT CAN BE WITH NOT A CARE IN THE WORLD TELLING ME THE POLICY IS THAT I MUST BRING 50% OF THE PIZZA BACK AS I DID NOT KNOW THE POLICY AND MY FAMILY ATE IT WITH ME HAVING NO MEAL. THEN ITS ALSO LOAD SHEDDING AT THE TIME OF 6PM AND DEBONAIRS CLOSES AND DON'T OPEN AGAIN, BUT THEY ALSO EXPECT ME TO DRIVE TO THEM WHEN THEY MADE THE MISTAKE AND NO WONT HELP ME OR RESOLVE THIS BECAUSE OF THE 50% POLICY.... SERIOUSLY MAN THIS IS THE WORSE.