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Phathu M
1 reviews | Active since Apr 2019
24 Apr 2019, 21:59
Horrific Raw pizza dough @ Nina Park debonnairs. That's what i got
NINA PARK Debonnairs Pretoria, I ordered a triple cram decker over the counter, when I got home the pizza bread was soooooo raw you could taste, see the flour & yeast. The manager Gama refused to do different pizza 4 me n still refused to refund me. Guys beware check yo pizza's before you leave debonnairs Nina Park or you'll find yourself eating raw dough with pizza fillings. DISGUSTED Bby their service.
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Debonairs Pizza's replyOfficial
14 May 2019, 16:12Hi Phathu
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply14 May 2019, 16:12
Official
Hi Phathu
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***